The Electronic Transaction and Communications Act 25 of 2002 allows for the electronic communication of documents. However, the Act does not put any systems in place to be used for such communication. The result is that organizations tend to use “what is available” to exercise this right to electronic communication.

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Whereas many would agree that social media would not be a suitable medium for delivering sensitive or important documents, few seem to realise that email is also not a suitable medium.

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When using standard email:

• The sender of a sensitive document has no idea who else, besides the intended recipient, will be able to read the sent document. The sender may (or may not even) trust his own IT department, but would probably be naive to simply trust the IT department of the recipient.

• Documents attached to email messages may be intercepted, and may even be tampered with or substituted.

• Email does not provide an independent delivery receipt. There is not much the sender can do when the recipient claims that the document was never received. Even when the “request-read-receipt”-option in email is used, it requires the cooperation of the recipient.

• Email is effectively a mechanism to exchange notes, with documents literally being an add-on attachment. Many mail servers are configured to strip off large document attachments, leaving the sender with no other option but to split large documents into smaller parts to be attached to multiple email messages. The recipient is then left with the laborious task of having to reconstruct the original document from the bits and pieces that often arrive out of order.

A tailor-made service is needed to add the necessary certainty and trust to the process of exchanging important and sensitive documents.

This is the service that Doxit offers.